Privacy Policy

1. Information We Collect

When you apply to the PetDocX Early Access Program, we collect personal information including your name, email address, phone number, client account number, and information about your pet. This information is used solely to administer the program.

2. SMS / Text Messaging

If you opt in to text message communications, we will use your phone number to send you messages related to your application status, program updates, supplement reminders, and promotional offers related to PetDocX products and programs. You may receive both transactional messages (e.g., application confirmations, shipping notifications, weekly check-in reminders) and promotional messages (e.g., new product announcements, program availability updates).

Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe. Reply HELP for help or contact us at safety@petdocx.net.

Your consent to receive SMS messages is not a condition of participation in the program.

3. How We Use Your Information

We use the information we collect to:

• Review and process your early access application
• Communicate with you about your application status and the program
• Send program-related surveys and follow-up communications
• Monitor participant safety and supplement outcomes
• Send SMS messages if you have opted in

4. Information Sharing

We do not sell, trade, or transfer your personal information to third parties. Your information may be shared with your veterinary clinic as part of program administration. We use third-party service providers (including email and SMS delivery services) solely to facilitate communications described in this policy.

5. Data Retention

We retain your information for the duration of the program and for a reasonable period afterward for record-keeping purposes. You may request deletion of your data by contacting us at safety@petdocx.net.

6. Contact Us

If you have questions about this Privacy Policy, please contact us at safety@petdocx.net.